Opportunità di lavoro

Ensure a compliant, timely and accurate management of Customs process and documents.

Key Responsibilities

• Support ongoing development of Customs process, procedures, internal controls, and analytics that will contribute to the ongoing compliance management to ensure legal requirements with Customs authorities are met.
• Verify the correctness of material classification (Finished Products, Raw materials, Components, Spare Parts)
• Support analysis for duty spend based on material sourcing and classification determination
• Analyze Product Origin calculations and ensure Long Term statements are regularly and correctly issued
• Support Customs audits
• Suggest potential improvements to reach higher efficiency and control of process.

Knowledge, Skills, And Abilities

• Practical knowledge of customs clearance operations and customs regulations desirable
• Knowledge of supply chain operations is an advantage
• Proficient use of Microsoft office (Outlook, Word, Excel, and Access) essential
• Demonstrated business reasoning, analytical and critical thinking
• Ability to deal with urgent deadlines by properly planning and organizing customs related issues
• Good planning and organizational skills, and ability to work and deliver in dynamic environments while adhering to specified deadlines
• Excellent communication skills, both written and verbal
• Enthusiastic and reliable, positive, self-motivated

Education And Experience / Minimum Qualifications

• A degree from an accredited college or university with emphasis on the areas of business, economics, logistics, supply chain, information system or operations
• Experience in a customs business/department is an advantage
• Fluency in Italian, Written and Spoken
• Fluency in English, Written and Spoken

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services in accordance with Company management.

Main Job Tasks and Responsabilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customers inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• set up new customer accounts
• process orders, forms, applications and requests
• manage workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• keep records of customers interactions and transactions
• record details of inquiries, comments and complaints
• record details of action taken
• prepare and distribute customer activity reports
• maintain customer databases
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Education and Experience

• high School diploma, general eduction degree or equivalent
• fluent in English, Spanish and French (a fourth language such as German would be appreciated)
• well trained in international customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of admnistrative procedures
• Oral and written languages applications
• Product knowledge

Key Competences

• Interpersonal skills
• Communications skills, verbal and written
• Listening skills
• Problem analysis and problem solving orientation
• Attention to detail and accuracy
• Adataptbility, initiative , stress tolerance