Jobs Opportunities

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services in accordance with Company management.

Main Job Tasks and Responsabilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customers inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• set up new customer accounts
• process orders, forms, applications and requests
• manage workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• keep records of customers interactions and transactions
• record details of inquiries, comments and complaints
• record details of action taken
• prepare and distribute customer activity reports
• maintain customer databases
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Education and Experience

• high School diploma, general eduction degree or equivalent
• fluent in English, Spanish and French (a fourth language such as German would be appreciated)
• well trained in international customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of admnistrative procedures
• Oral and written languages applications
• Product knowledge

Key Competences

• Interpersonal skills
• Communications skills, verbal and written
• Listening skills
• Problem analysis and problem solving orientation
• Attention to detail and accuracy
• Adataptbility, initiative , stress tolerance